Location: FT. Worth, TX

Employment Type: Contract

About the Role

We are looking for a motivated and detail-oriented professional to join our client’s team in the logistics sector. In this role, you will contribute to overseeing day-to-day operations within the warehouse, distribution, and transportation processes, ensuring accurate and timely order fulfillment, and optimizing cost to serve across all business units.

Responsibilities

• Lead and coordinate daily operations of outsourced order management customer service teams.
• Act as the primary escalation point for complex customer issues and service disruptions.
• Ensure timely and accurate order entry, fulfillment, invoicing, and returns processing.
• Identify and implement process improvements to enhance service quality, efficiency, and cost-effectiveness.

Requirements

• High school diploma or GED is required.
• Five (5) or more years of related operational experience in customer relations.
• Strong understanding of O2C processes and customer service best practices.
• Proficiency in ERP systems (e.g., SAP, Oracle) and reporting tools (e.g., Power BI).

Preferred Qualifications

• Bachelor’s degree from a four-year college or university preferred.
• Experience with overseeing outsourced service providers or BPO teams.

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We’re a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here.